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A prepaid meter is a modern electronic device that enables you manage and control your electricity consumption and budget through its CIU (Customer Interface Unit).  There are two 2 types : the single-phase meter and three-phase meter.

The difference between the prepaid meter and the standard postpaid meter lies in the fact that it is recharged before use.

A CIU, also called Customer Interface Unit, commonly called  “the box,” is the communication interface connected to the meter that enables you recharge and monitor your energy consumption.

NB : It should always be plugged into a wall socket in the customer’s premises to guarantee permanent communication between the CIU and the meter and as such service continuity.  Even when connected, it does not consume energy.

1. The user pays only what they have consumed.
2. The user controls their electricity budget.
3. No more paying of a consumption advance upon subscription.
4. No more unpaid bills left by a tenant.
5. No more disputes over a bill, index and/or non-receipt of a bill.

. You can get a prepaid meter either through  conversion or through a new connection.

• For conversion (replacing your post-paid meter with a prepaid meter), apply to  : [email protected]or submit your applications in your agency
• For a new connection, apply by filling the online form at the following address:  https://connection.eneoapps.com
• You can also get help on Live Chat on my.eneocameroon.cm

Please remember: Eneo will put out special communication if the context of these provisions changes.

The cost of a new connection varies depending on the quote our teams issue after technical evaluation of your electricity needs.

The cost of conversion will eventually be given to the customer by the agency.

In any case, the customer should pay only if they receive a formal quote from Eneo. Pay only at Eneo counters in exchange for a receipt.

Eneo’s Prepaid Solution is deployed as part of commitments Eneo took in Amendment No.3 of the concession agreement. In fact, the company committed to the State of Cameroon that it will modernise the distribution network and metering system. The prepaid meter is modern technology that aims to make life easier for users and transform  how they consume electricity. Progressive deployment of this solution will help improve Eneo’s service quality, as well as its relations with its customers. Customers are sensitised on the numerous benefits of the Prepaid Solution, and, as agreed with the customers subsequently,  we convert customers who choose prepayment.

Your Consumption Advances are transferred to your prepayment agreement. These advances will be returned to you immediately you decide to terminate your agreement.

The prepaid meter, just like meters provided by Eneo, are the property of Eneo Cameroon.It is under the customer’s responsibility and the customer must inform Eneo about any incident or breakdown related to it.

You can buy prepaid meter tokens at any time, without leaving your premises and, from one of our many national partners 24/24 and 7/7 namely: Orange Money, MTN MoMo, Société Générale, Ecobank, AfrikPay, or at the counter of an Eneo agency

To recharge your Eneo prepaid meter, you can use the following mobile money services:

• Through Orange Money : Dial #150*314*1# and follow the instructions.
• Through MTN Mobile Money : Dial *126#, choose the "Pay bills/services" option and then "Eneo." Enter your meter number.

The least amount one can pay for kWh is 1 000 CFA F and the corresponding volume of kWh you get depends on the customer average tariff category you belong to. The average tariff category is your average consumption for the last 6 months. Ex: for a household (residential) in the 1 – 110 kWh tariff category, a purchase of 1 000 CFA F will be billed at 50F/kWh which will amount to 20 kWh. While for a household in the 111 – 220 kWh tariff category, a purchase of 1 000 CFA F will be billed at 79 F/kWh which will amount to 12.6 kWh.

Note! Customers shall receive the number of kWh stated above as long as the total purchases made from the beginning of the month do not exceed the upper limit of the customer's category.  (See question 20 for more details).

No! The purchase price for kWhs is the same for all partners depending on quantities.  Simply note that you could be asked to pay user fees based on a provider’s model.

If  you do not receive your token after you buy through a mobile payment service, explore these possible solutions:

• Consult your transaction history: Check with your mobile money operator whether the transaction was indeed performed.
• You can get a reminder of the most recent token you bought.
  • For Orange Money customers :dial #150*314# then enter, choose 2 and validate.
  • For MTN MoMo customers : dial *126# then enter. Then choose 2, enter, choose 1, enter, choose 3 instead of 2 as usual, enter.
• Contact our customer service : Call 8010 or email [email protected]

Enter the 20-figure code received via SMS from your mobile payment operator on your recharge interface, then press ENTER.

The operation should display SUCCESS once it is completed.

They are:

800         Total energy consumed

801         Token balance

802         Current date

803         Current time

804         Meter number

810         Check borrowed token

811         Activate borrowed or backup token

812         Mute sound alarm

817         Amount of the last token

Yes. Your meter will cut power supply when your token runs out. However, your meter will warn you beforehand through light and sound signals. If you cannot recharge right-away, you can get emergency token of 10kWh by dialling 811 on your recharge interface.

When you are being converted to prepayment, in case you have unpaid bills, the agency will inform you about the payment formula that will be used .  One of the formulas is to transfer the owed amount to your new meter. This debt will be deducted progressively from the amount of each of your recharges until your debt is full repaid.

You will still owe other debts that cannot be moved to the prepaid system (regularisation, connection…). In case of failure to pay, power supply will be interrupted. Make sure these debts are fully paid to avoid any inconvenience.

The 10 kWh available during installation of the prepaid meter are not free. They are deducted from your first recharge and your purchase is performed with the remaining amount.

Following the latest decision by ARSEL, the regulator, dated October 2024, requiring Eneo to align prepaid and post-paid rates, customers in both consumption modes will be billed on the same basis: the May 2012 rates schedule.

This alignment supersedes the provisional rates applied by Eneo to prepaid customers, which differed from the 2012 rates as part of the launch of the prepaid pilot project.

All Eneo prepaid and post-paid customers will now be billed at the same rates. According to ARSEL, this is to ensure fairness and compliance, since the only tariff decision in force is that of 2012, which was previously applied only to customers paying after receiving the bill.

Overall, there are 3 priorities with this alignment

1. Fairness: This involves guaranteeing that all customers, regardless of their consumption method (prepaid or post-paid), are billed on the same basis.
2. Transparency: Guaranteeing clarity and the ability for all our customers to understand our rates.
3. Simplicity: Simplifying the basic rate structure, making it easier for customers to understand their bills.

From November 1, 2024, there will be no change for post-paid customers. For prepaid customers, however, there will be changes. Dear prepaid customers, bare this in mind:

As with post-paid customers, you are either a residential customer, i.e., a household, or a business customer, i.e., you use electricity for an economic or commercial activity.

As with post-paid, your consumption determines your tariff bracket. The customer's usual average consumption and usage are used to assign him or her to a tariff bracket under the ARSEL decision of May 2012.

This operation does not change the underlying principle of setting electricity rates in Cameroon: moderate consumption, low rates; “comfortable” consumption, higher rates.

Similarly, the basic principle underlying the prepaid system remains unchanged. During a cycle running from the 1st to the last calendar day of each month, billing is still based on the cumulative kWh purchased.

The prepaid meter continues to be a solution that offers genuine advantages: greater autonomy, improved budget management, greater flexibility and greater security.

What changes:

There will no longer be customer segments based on installed power; each customer is either residential or non-residential.

There will no longer be customer segments based on installed power; each customer is either residential or non-residential. The customer's usual average consumption and usage are used to assign him or her to a consumption bracket under the May 2012 decision.

If a customer's consumption exceeds the upper limit of their initial allocation bracket within the same month, the additional kilowatt-hours purchased will be subject to the comfort tariffs set out in the published schedule (see steps 2 and 3 of the schedule).

At the end of each month, an assessment of the customer's average consumption over the last 6 months is used to classify the customer in the corresponding regulatory bracket.  The rate for this bracket will be applied the following month.

Any consumption in excess of 220 kWh will be subject to VAT from the 1st kWh purchased.

Assuming that you consume virtually every kilowatt purchased within a month, you can validly calculate your average monthly consumption over the last six months using information from the interface you have in your living room.

Enter the following codes to see your consumption for each of the last six months:

820 consumption for the month M-1 CM1

821 consumption for the month M-2 CM2

822 consumption for the month M-3 CM3

823 consumption for the month M-4 CM4

824 consumption for the month M-5 CM5

825 consumption for the month M-6 CM6

Your average monthly consumption over the last six:

The sum of monthly consumption over the last six months divided by 6

How to identify your consumption bracket

Once you calculate your average monthly consumption, you can know under which consumption bracket your rate and VAT fall.

Consider the following example,

if your average monthly consumption is 100, then you are within the 0-110 bracket. Your rate is 50 CFAF No VAT applied.  

Assuming you make a purchase of 2000, you will receive 2000/50 kWh, i.e. 40 kWh

As soon as your total purchases reach 110 kwh, your next purchase will be billed at 94 CFAF. So, for example, if you go - beyond the 110 mark and refill 1000 CFAF, you will receive 10.63 kWh and your total consumption for the month will be 120.63 kWh.

At the end of the month, the system will calculate your average monthly consumption over the last six months and place you in the corresponding bracket.
 

“I made a refill of CFAF 2,000 this morning, and I received 40 kWh. I'm so lucky! Is it that my rates are not aligned or what?” exclaims Miss Ananga.

Ms. Ananga, whose average monthly consumption over the last 6 months is between 0 and 110 kWh, is billed 50 Francs for her purchases.

It should be noted that over 70% of Prepaid customers are in the 0 to 110 bracket and pay 50 Francs per kWh and no VAT.


Case Study: A customer in the 111-220 bracket

“I am a household customer with meter number 3701549928. I refilled CFAF 12,000 and got 151 kWh instead of the usual 179.5 kWh. Eneo, could you please explain what's going on?” ~ Daouda Youssouf.

To understand your billing rates, you first have to calculate your average purchases over the last 6 months.

Calculation: 

(173 + 176 + 178 + 183 + 182 + 185)/6 = 179.5 kWh

The customer is in the 110 - 220 kWh bracket. And the rate for this bracket is as follows:

1. Applicable rate = 79 FCFA from the 1st kWh bought within the month.
2. TVA shall apply from the 1st kWh bought.
3. As soon as cumulative consumption/purchases exceed 220 kWh, additional kWh will be billed at 99 CFAF (Comfort Rate) and VAT shall apply.

So, for a refill of FCFA12,000, Daouda Youssouf received 151 kWh. This amounts to 12,000 CFAF / 79 CFAF per kWh = 151 kWh.

“I'm a household customer with an average monthly consumption of 267kWh. I refilled CFAF 7,500 and got 79 kWh.  I'd like to understand my billing rate.” ~ Mrs Ella Oyono.

The customer's average consumption is 267kWh. So, she is in the 221-400 bracket and pays 79 CFAF, with VAT applied from the 1st kWh.

Re made a purchase of CFA F 7,500

VAT was applied.

VAT per KWH is 79 x 0.1925 = 15.2

The cost of kWh plus tax is 79 + 15.2= 94.2

In other words, the number of kWh he receives for his 7,500 refill = 7,500/94.2 = 79 kWh

In the course of the month, Mrs. Ella Oyono will make other refills. And each time she makes a purchase, the system calculates the sum of kWh purchased in the month by adding up the number of kWh from the previous purchases.

As soon as this total reaches 400 kWh before the end of the month, the next purchase will be billed at 99 CFAF, as provided for in the rate schedule.

The cumulative monthly consumption will now be in the 401-800 bracket. However, it is not possible to apply the rate for this bracket to all the kWh purchased from the beginning.

The 99 CFAF rate (comfort rate) applied helps to reduce the loss of revenue resulting from a poor ranking.

For example, assuming that the customer exceeds his consumption limit for the month with a total consumption of 420 kWh.

She pays the first 400 kWh at 79 CFAF + VAT, i.e. 400 X 94.2 = 37,687 CFAF. Then 19 kWh at 99 CFAF + VAT, i.e. 19 X 118.2 = 2,243 CFAF.

That brings her monthly expenditure to: 37,687+ 2,243= 39,930 CFAF

If the system were to adopt a strict alignment, his total monthly consumption of 420 kWh would put him in the 401-800 bracket, which has a rate of 94 CFAF plus VAT

Rates plus VAT: 94 CFAF X 0.1925= 112.94

This customer’s normal monthly expenditure: 420 X 112.94 = 47,434 CFAF

With Post-paid, the application of rates and VAT takes everything into account and the customer who consumes 420 kWh pays 47, 434 CFAF.

Prepaid, the customer consuming 420 kWh, with an expenditure of 39,930 CFAF, saves 7,500 CFAF. Which is a plus for him.

Please note! To avoid slipping into the higher tariff within the same month, monitor your consumption and make sure you do not exceed your usual kWh bracket.

Your rates change with your consumption.  Monitor your consumption!

By paying attention to your habits, you can anticipate these changes and adjust your consumption accordingly.

Save energy: Simple everyday actions can help you make significant energy savings.

Make the most of Eneo's support services.

Check out Eneo's prepaid user guide at www.eneocameroon.cm. This guide is a FAQ that shows customers how to use prepaid on a day-to-day basis. It also explains prepaid tariffs and other key aspects.

Contact the teams ready to help you 24/7 on 8010, LiveChat or in your agency.

The prepaid meter still has an advantage in this case because it is difficult to align strictly.

For example, let's take the case of a customer whose consumption is generally between 0 and 110 kWh.  If the Post-paid rate is exceeded, the entire consumption is multiplied by 79 Francs, whereas for the prepaid rate, the first 110 kWh are billed at 50 Francs and the remainder at 94 Francs.

In practical terms, if we consider that this customer has purchased 111 kWh at the end of the same month, depending on the consumption method, this is what he is supposed to pay:

• 111 kWh x 79 CFAF = 8,769 CFAF for post-paid
• (110kWh x 50 CFAF) + (1kWh x 94 CFAF) = 5 594 CFAF prepaid

For 92% of Prepaid customers, the alignment will stabilise or reduce electricity supply costs.

This applies, for example, to household customers who, under the provisional rates, had 4-wire meters and whose average consumption was less than 800 kWh.

They paid 99 CFAF per kWh from the 1st kWh purchased. Today, their rate will be either 50 CFAF, 79 CFAF or 94 CFAF depending on the bracket in which their average consumption/purchases over 6 months place them.

For 8% of Prepaid customers, the alignment resulted in an increase compared to what they spent under the provisional rate schedule.

In fact, these are customers who, while benefiting from the initial offer of the first 150 kWh at either 50 CFAF or 70 CFAF, found themselves over the course of purchases with an accumulation of consumption that would normally place them in the brackets higher than the 0-110 kWh in the 2012 rate schedule.

What's more, VAT was not charged from the 1st kWh purchased when they were eligible. With the alignment, they will return to their actual rate and will be subject to VAT in line with Post-paid consumption.

“Hello Eneo, I am faced with a worrying situation concerning your prepaid meter and I need your help.  Every time, I enter  a new token into the Customer Interface Unit, it shows FAILED. ~ M. Ben

“Eneo, it’s been practically one day now since I tried keying in my activation code in the CIU and it continues to show “CONFAIL.” Please, I need your help. I would soon be without electricity.” ~ Mme Njocke

What you must know about this typical situation :

FAILED means there is no communication between the Customer Interface Unit (CIU) and the meter.

• You have disconnected your Customer Interface Unit (CIU) for a long time and it lost connection.
• Either the information sent by the Customer Interface Unit (CIU) is not reaching the meter because no physical connection has been established between the CIU and the Meter (an equipment in the physical connection is not operational)
• Or the connected physical connection is OK but the meter does not recognise the information sent by the CIU because the latter has not been coupled to the meter.

Here are some possible reasons:

1.  Your wall socket is not operational or does not work properly. Check to be sure there is no loose connection (loose cables/screws). Change sockets if the power socket is faulty and try again.
2. The CIU is connected to a Voltage Regulator (VR).  Avoid any contact between your CIU and a Voltage Regulator (VR). Voltage Regulators (VR) prevent proper communication between the meter and your CIU.
3. Your CIU is connected to a distributor or an adapter. Connect your CIU directly to a wall socket and try again.
4. Your CIU is not coupled to the meter. Couple your CIU with the meter.
5. Your breaker has tripped. Check your meter to see whether the breaker has not tripped.
6. Your meter is not powered. Check whether there is power in the neighbourhood. For immediate assistance, please contact our customer service via LiveChat on our website  https://my.eneocameroon.cm, through SMS/Call at 8010 or via email at :  [email protected]
7. The Generator or Automatic Switch mode has been activated. Remark: This applies, for example, to houses that have backup generators. Deactivate the Generator or Automatic Switch mode and try again.
8. You have poor contact (meter terminals).
9. You have poor contact (breaker terminals or internal installation problems).
10. You have poor contact (distributor terminals).

What you should do:

Solution 1: Connect your CIU directly to the wall socket and not to a  distributor or an adapter, and wait around 5 minutes, then re-enter your token.

Solution 2: If the problem persists, change the wall sockets and try again.

Solution 3: If the problem persists, couple your CIU with the meter and try again.

Solution 4: If the problem persists, may be the Generator or Automatic Switch mode has been activated (this applies to houses with backup generators). Reconnect the installation house to the meter.

Solution 5: If the problem persists, check your meter's breaker. If it has tripped, reset it, connect your CIU to a wall socket and wait 20 minutes, then re-enter your token once again.

Solution 6: If the problem persists, with the help of a qualified technician, find the faults in the house’s electrical cables. Check whether there are burnt cables or disconnected wires.

Solution 7: If the problem persists, for immediate assistance, please contact our customer service via Live Chat on our website  at my.eneocameroon.cm, through call at 8010 or via email :  [email protected]or the physical agency under which you fall.

        “Yesterday evening, I bought  a token for my prepaid meter. I entered it into my CIU and the latter  displayed “REJECT,” complains Mme Ary.

“ Eneo, please do something in this regard. We have been without lights since then.”

What you must know about this typical situation :

“REJECT” means that communication between the CIU and the meter is OK, but the information keyed into the CIU is not accurate or meant for this meter.

This is what you should do in such a situation :

Step 1: Check to see whether you have entered the token properly in the CIU. Do not add spaces in between the token numbers.

Step 2: If the CIU continues to display REJECT, then you are a using token meant for another meter. In this case, you should contact our customer service via Live Chat on our website my.eneocameroon.cm, through a Call to 8010 or e-mail to: [email protected]

Step 3: If the above two steps are unsuccessful, then your prepaid meter needs to be updated. Read the update procedure further below

Make sure you contact us with the following information:

• Your meter number;
• Purchase date and amount;
• Transaction identification number (ID) ;
• The screenshot of the SMS message from the supplier operator

“Yesterday , I bought  a token for my prepaid meter. I entered it into my CIU and the latter  displayed “USED.” Money was deducted from my MoMo account. Please, I deserve a refund,” explained Maimouna.

What you should know about this situation :

              USED means the token has already been used.

This is what you should do in such a situation:

Step 1:Check to make sure you have entered the token properly into the CIU.

Step 2 :If the CIU displays USED, you should contact our customer service via Live Chat on our website my.eneocameroon.cm, through a Call to 8010 or e-mail to: [email protected]

Make sure you contact us with the following information:

• Your meter number;
• Purchase date and amount;
• Transaction identification number (ID);
• The screenshot of the SMS message from the supplier operator

“Yesterday evening, I tried to buy a token through the telephone, but it displayed “default system,” complains Mme Achu.

“ Eneo, please do something in this regard. We have been without lights since then.” The other time the message displayed was “Non-existent Meter.”

What you must know about this typical situation :

The system default or non-existent meter value means that the system has not recognised your meter number.

This is what you should do in such a situation :

Step 1:Check to be sure you have used the correct meter number (a HEXING meter needs one ‘0’ before the first figure (1)).

Step 2:If the phone still displays SYSTEM DEFAULT, you should contact our customer service via Live Chat on our websitemy.eneocameroon.cm, or via Call at 8010 or e-mail at: [email protected]

“Yesterday evening, I tried to buy a token with my phone. My purchase went through but I did not receive the token," complains Mme Achu. 
“ Eneo, please do something in this regard. We have been without lights since then. ”

What you must know about this typical situation :
Token not received alongside debit means that the system is unable to send a token for a successful purchase.

This is what you should do in such a situation :

Step 1: 

+ With Orange : #150*314# enter, choose 2 instead of 1 as is often the case and enter.
+ With MTN : *126# enter,  choose 2, enter, choose 1, enter, choose 3 instead of 2 as usual, enter.

Step 2:

            If you do not receive your token, you should contact our customer service via Live Chat on our website  my.eneocameroon.cm, via Call at 8010 or e-mail at: [email protected]

The various steps vary slightly based on the brand of your meter. Follow the following instructions below:

• HEXING meters (starting with 014):
  1. Enter the code 18075773902.
  2. Enter your meter number (excluding the initial zero).
  3. Validate.
• INHEMETER  meters (starting with 37):
  1. Enter the 59698686 code  followed by your meter number.
  2. Validate.
• DONSUN meters (starting with 017900):
  1. Enter the 123456789 code  followed by your meter number.
  2. Validate.
• GINTAI meters (starting with 026):
  1. Enter the code 18075773902.
  2. Enter your complete meter number.
  3. Validate.

In all cases, validate by pressing the red button.

Eneo ! How should one proceed in case of a faulty interface, to be handled every hour, and especially when your Customer Areas are closed provided the said interface can be replaced at the supervisory agency? ", asks M Aboubakar.                         

You can use a neighbour’s recharge interface with their approval.

• Step 0:

Make sure the neighbour’s recharge interface is the same type (or form)  as the faulty one and was made the same year. (In fact, it is easier to understand for a customer given that very few customers have the time to look at the meter because they know the interface more).

• Stage 1

(Get the neighbour’s approval) before coupling their interface and recharging your token,

Couple the standby interface (the one borrowed from the neighbour) with the meter that has a faulty interface,

Insert your token from the neighbour’s interface (repairer) in the customer’s house (the one with the faulty interface) or from the house of a neighbour (case of collective connections)

• Stage 2

Always make sure you couple the borrowed neighbour’s interface with your original meter.

Hello Eneo! I have misplaced my green card. What should I do? I no longer have the important codes.” exclaims Miss Habiba.

The important codes of Eneo’s prepaid meter:

Only two brands of meters are involved in the prepaid meter update drive: HEXING and INHEMETER. Two brands, DONSUN 017900 and GENTAI 026, are already at STS2.

For more details on the roots:

• HEXINGmeters whose root starts with 0144246, 014425, 014426.
• INHEMETERmeters from 3725 to 3727, all DONSUN 0179000 and GENTAI 026 meters are STS2 and as such do not need to be updated.
• HEXINGmeters whose root is 0142, 0143, 01440, 01441 and INHEMETER 3723, 37240 and 37241 meters are STS1 and so do have to updated.

 Solution

1. Go back to your supervisory agency (meet their Customer Service).
2. Meter number(in case interface has been stolen or is missing), or with the old interface (in case the interface is faulty) and give Customer Service your meter number.
3. Customer Service will cross-check the technical characteristics  and availability of the prepaid meter interface.

Subsequent Step

1. Mail from the relevant CA to the Support team Alex Eneoor Serge Eneo
2. Billing for the customer’s interface
3. Customer withdrawal of the interface from their supervisory agency

Dial 873 and press the red button to validate. If your interface displays :

1. 01 or 01-02, this means that your meter should be updated. In this case, you will have to enter 02 update tokens.
2. 02 or 02-02, this means that your meter is up-to-date.

Click on the following link : https://prepaid.eneoapps.com

1. Click on : https://prepaid.eneoapps.com,open your browser,
2. First click on “Consult your TID tokens,”
3. Then enter your meter number at this level and validate (the 12 figures).

Ask for help by filling the request form (meter No. and telephone No. to call).

NB : Not all prepaid meters have to be updated.

1. Insert token 1, press the red button to validate and receive the 23 or PLS-1st message.
2. Then immediately insert token 2, press the red button to validate and receive the 24 or PLS-2nd message.
3. To verify whether the update is effective: Insert the 873 code, press the red button to validate and receive the 02 or 02-02.

NB : The second token should be inserted less than two minutes after the first token has been inserted.

Prepaid-based energy consumption is authorised by the Regulations of the Public Electricity Distribution Service signed by the Minister of Water Resources and Energy following approval by the Prime Minister in January 2009. Section 7 of the Regulations of the Public Electricity Distribution Service  relating to billing and payment conditions.  The instrument states that Eneo ”may require that customers with prepaid meters or customers who so request should pay for power supply in advance.  ”

After the Arsel-chaired Rate Committee rounded off its proceedings from February 02 to 05 2017, the agreed rates were added to the sales system. This billing is set at the time of purchase and depends on specific items:  ARSEL-approved billing is determined based on the amount of  kilowatts/hour the customer buys in the course of the same month.  Levying of VAT for  a customer who bought less than 220 kWh during one month: the latter is exempted from VAT as provided for by the provisions of the current finance law on electricity consumption.  If a customer thinks their subscribed voltage is not appropriate for their need, they may contact Eneo (through our commercial agencies, via our LiveChat) in writing to reduce this voltage. As the table herein after shows, this can affect rates.

Find herein below the specifications of the various customer segments and the corresponding rates in prepaid mode. 

Table 1 : Voltage subscribed based on the type of customer or their business activity

Table 2 : Prepaid rates as approved by the regulator in 2017.

Recent visits from ARSEL’s Director General and from a team from the Ministry of Trade to Eneo’s meter laboratory and some customer installations  made it possible to provide clarifications about the reliability of the meters Eneo is installing on the field. Tests performed at the request of these institutions made it possible to attest to the reliability of these measuring instruments. A visit from thirty consumer organisations to this laboratory also led to the same assessment.

Eneo ensures the reliability of its meters through several processes implemented:

• Align technical specifications with international standards;
• Normalise the sample for new batches of meters;
• Certify the reference standard;
• Review employee skills.

Since March 2022, the main meters used in Eneo’s fleet are approved by Cameroon’s Ministry of Trade.

The meters Eneo buys on the international market for its low voltage customers are active power meters. The targets of the prepayment approved by Eneo's Board of Directors in 2016 are households and small businesses and consequently low voltage customers, not subject to specific reactive power billing.

Power Line Communication (PLC) has been used for several decades now around  the world. Its benefit lies in the fact that it uses the same channel as electricity transmitted at a frequency of 50 Hz. It is used to transmit analogue and then digital information. Used to transfer the signal in prepaid mode at Eneo, the PLC is not present in the air but rather in the conductor. It is thus isolated and does not pose a risk of pollution.

Eneo choose split type meters made up of a meter and a Customer Interface Unit installed in the customer’s premises using this PLC technology to communicate through the electrical cable.

The intensity of the magnetic field produced by the passage of current does not increase due to this communication.

It is simple:

• Use theLiveChat via my.eneocameroon.cm,
• Call 8010 or,
• Email us at [email protected]

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