• FRANÇAIS

• YOU ARE...

  • Residentials
    • RESIDENTIALS
    • Your concerns
      • Satisfy YOU Our Priority

        • Obtaining a connection
        • Obtaining a subscription
        • Changing my contract
        • Cancelling my subscription
        • Moving house

      • • Reporting an incident
        • Exercising my resale right (participation)
        • Street lighting
        • Fraud
        • Disconnection and reconnection

      • 
    • Your Meter
      • Read your Meter

        • My index according to my meter
    • Your bills
      • Serve you our priority

        • Electricity rate
        • Method of payment
        • Understanding my Low Voltage (LV) bill
    • Your payments
      • Pay your bills via our partners

        • Express Exchange
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      • • Orange Money
        • Smobilplay
    • Your claims
      • Satisfy YOU Our Priority

        • Connection
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        • Other claims
  • Corporates
    • CORPORATES
    • Your concerns
      • Satisfy YOU Our Priority

        • Obtaining a connection
        • Obtaining a subscription
        • Changing my contract
        • Cancelling my subscription
        • Moving house

      • • Reporting an incident
        • Exercising my resale right (participation)
        • Street lighting
        • Fraud
        • Disconnection and reconnection
    • Your bills and payments
      • Serve you our priority

        • Electricity rate
        • Methods of payment
        • Understanding my bill medium voltage
    • Your claims
      • Serve you our priority

        • Connection
        • Billing
        • Other claims
  • Industrials
    • INDUSTRIALS
    • Your concerns
      • Satisfy YOU Our Priority

        • Obtaining a subscription
        • Obtaining a connection
        • Changing my contract
        • Cancelling my subscription
    • Your bills and payments
      • Serve you our priority

        • Understanding my bill
        • Methods of payment
        • Orange Mobile Money payment
    • Your claims
      • Serve you our priority

        • Fault clearance
        • Poor quality of power supply
        • Contesting outdoes
        • Cut of network without information

• ABOUT ENEO

  • The Company
    • THE COMPANY
    • Our presentation
      • Our priority Satisfying YOU

        • About Eneo
        • Our Vision
        • Our mission
        • Our Values
        • Our History
        • Our graphic charter

      • • Our electricity map
    • Our general management
      • Satisfy YOU Our Priority
    • Our organisation
      • Serve you our priority

        • The organization chart
    • Ethic and Conduct
      • Our priority you

        • Central Directorate for Controls
        • Sub-Directorate Compliance
        • Our good governance
    • CSR at Eneo
      • Our priority you

        • Our Company
        • Origins of CSR in Eneo
        • Our CSR
        • CSR Objectives
        • Benefits of CSR implementation in Eneo
        • Achievements

      • .

        • Elecctrical Safety Issue
        • Implemented initiatives
        • Major Challenges
    • Join us
      • Join us

        • Work at Eneo Cameroon
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  • Our activities
    • OUR ACTIVITIES
    • The production
      • Everything about our activities

        • Activities
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    • Distribution
      • Everything about Distribution

        • Distribution network
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  • News & Medias
    • NEWS & MEDIAS
    • News
      • Eneo Latest News

        • Saving lives
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        • News Governance (Leadership and Management)
        • News of our stations

      • • News of our agencies
        • CSR News
    • Zoom on ....
      • Eno Main Issues

        • Promote 2017
        • PME Exchange 2015
        • Nachtigal project
        • IPAD
        • Eneo Games 2015

      • • Gas plant of Bassa/Logbaba
        • Concession framework agreement between the State of Cameroon and Cameroon Eneo SA
    • Releases
      • Our releases

        • Press releases
        • Call For Tender
        • Stakeholders Information Note
    • Publications
      • OUR Publications

        • Eneo Annual Report 2020
        • Eneo Annual Report 2019
        • Eneo Annual Report 2017
        • Eneo Annual Report 2018
        • Eneo Client Guide
        • Eneo Brochure
    • Picture library
      • News in pictures

        • Year 2020
        • Eneo Games
        • Signing of the amendment No.2
        • Eneo launching
        • Gas plant Bassa/Logbaba
• 

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Eneo in brief...

• About Eneo
• Our vision
• Our mission
• Our values
• Our electric cart
• Our identity record
• Our graphic charter
• Our corporate brochure

PREPAID

• Prepayment billing explained
• FAQs on Eneo's Prepaid Metering Solution

• Schedule
• News

A new site for the new Nkolbisson agency

Located at the western entrance to the city of Yaounde, exactly at the 2nd Nkolbisson échangeur (fl

Eneo invests for improved service quality: 2021 or time to accelerate

.

Eric Mansuy appointed UN Women's HeForShe Ambassador, pledges to further promote gender equality before the Minister of Women’s Empowerment and the Family

Eneo Cameroon commits to gender promotion, invites young girls at G.T.H.S. Koumassi to join technical trades

Documentation

• The Eneo guide for an excellent Eneo-customer relation
• Eneo Annual Report 2020
• Eneo Annual Report 2019
• Eneo Annual Report 2018
• Eneo Annual Report 2017
• Eneo Annual Report 2014



APPLICATION TRACKING

Evolution and e-Quotation

ELECTRONIC INVOICE

Last 12 months Emails & Alerts

COMPLAINTS ONLINE

Live tracking and revival

INCIDENTS & WORK SCHEDULE

Calendar by city and quarter

ABOUT ENEO

• • Historic
  • Vision
  • Corporate Governance
  • Nos engagements
  • Careers
  • Press area

BECOME CUSTOMER

• • Customer Guide
  • Procedure Subscription
  • Connection Procedure
  • Information request
  • Making appointments

INVOICES & PAYMENTS

• • Electricity Rates
  • Understanding my bill
  • Express Union
  • Express Exchange
  • MTN Mobile Money
  • Orange Mobile Money
  • Smobilpay

ONLINE SERVICES

• • New power supply
  • Electronic Bill
  • Payment historic
  • Polling trust
  • Moratorium request
  • Invoice Forecast