Complaints of customers concerning controls are sometimes based on the lawfulness of Eneo teams; sometimes bailiffs are not present. What do you have to say about that?

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The Rules of Service provide for the presence of bailiffs in control teams; it also recognizes the possibility of having Eneo certified experts. Furthermore, it provides for the joint signature of the technical report between Eneo and the customer or his representative. This last provision makes the presence of the bailiff optional.

However, for customers that have loads above 18 kVa, we have systematized their presence.