• FRANÇAIS

• YOU ARE...

  • Residentials
    • RESIDENTIALS
    • Your concerns
      • Satisfy YOU Our Priority

        • Obtaining a connection
        • Obtaining a subscription
        • Changing my contract
        • Cancelling my subscription
        • Moving house

      • • Reporting an incident
        • Exercising my resale right (participation)
        • Street lighting
        • Fraud
        • Disconnection and reconnection

      • 
    • Your Meter
      • Read your Meter

        • My index according to my meter
    • Your bills
      • Serve you our priority

        • Electricity rate
        • Method of payment
        • Understanding my Low Voltage (LV) bill
    • Your payments
      • Pay your bills via our partners

        • Express Exchange
        • Express Union
        • MTN Mobile Money

      • • Orange Money
        • Smobilplay
    • Your claims
      • Satisfy YOU Our Priority

        • Connection
        • Metering
        • Billing
        • Other claims
  • Corporates
    • CORPORATES
    • Your concerns
      • Satisfy YOU Our Priority

        • Obtaining a connection
        • Obtaining a subscription
        • Changing my contract
        • Cancelling my subscription
        • Moving house

      • • Reporting an incident
        • Exercising my resale right (participation)
        • Street lighting
        • Fraud
        • Disconnection and reconnection
    • Your bills and payments
      • Serve you our priority

        • Electricity rate
        • Methods of payment
        • Understanding my bill medium voltage
    • Your claims
      • Serve you our priority

        • Connection
        • Billing
        • Other claims
  • Industrials
    • INDUSTRIALS
    • Your concerns
      • Satisfy YOU Our Priority

        • Obtaining a subscription
        • Obtaining a connection
        • Changing my contract
        • Cancelling my subscription
    • Your bills and payments
      • Serve you our priority

        • Understanding my bill
        • Methods of payment
        • Orange Mobile Money payment
    • Your claims
      • Serve you our priority

        • Fault clearance
        • Poor quality of power supply
        • Contesting outdoes
        • Cut of network without information

• ABOUT ENEO

  • The Company
    • THE COMPANY
    • Our presentation
      • Our priority Satisfying YOU

        • About Eneo
        • Our Vision
        • Our mission
        • Our Values
        • Our History
        • Our graphic charter

      • • Our electricity map
    • Our general management
      • Satisfy YOU Our Priority
    • Our organisation
      • Serve you our priority

        • The organization chart
    • Ethic and Conduct
      • Our priority you

        • Central Directorate for Controls
        • Sub-Directorate Compliance
        • Our good governance
        • Eneo SMS & ESMS
    • CSR at Eneo
      • Our priority you

        • Our Company
        • Origins of CSR in Eneo
        • Our CSR
        • CSR Objectives
        • Benefits of CSR implementation in Eneo
        • Achievements

      • .

        • Elecctrical Safety Issue
        • Implemented initiatives
        • Major Challenges
    • Join us
      • Join us

        • Work at Eneo Cameroon
        • Apply for Internship
  • Our activities
    • OUR ACTIVITIES
    • The production
      • Everything about our activities

        • Activities
        • Our sites
        • Our projets
    • Distribution
      • Everything about Distribution

        • Distribution network
        • Our mayor realisation in Distribution
        • Distribution sites
        • Distribution Projets
  • News & Medias
    • NEWS & MEDIAS
    • News
      • Eneo Latest News

        • Saving lives
        • Latest news
        • Eneo Inside
        • News Governance (Leadership and Management)
        • News of our stations

      • • News of our agencies
        • CSR News
        • News of the sector
    • Zoom on ....
      • Eno Main Issues

        • Promote 2017
        • PME Exchange 2015
        • Nachtigal project
        • IPAD
        • Eneo Games 2015

      • • Gas plant of Bassa/Logbaba
        • Concession framework agreement between the State of Cameroon and Cameroon Eneo SA
    • Releases
      • Our releases

        • Press releases
        • Call For Tender
        • Stakeholders Information Note
    • Publications
      • OUR Publications

        • Eneo Annual Report 2023
        • Eneo Annual Report 2022
        • Eneo Annual Report 2020
        • Eneo Annual Report 2021
        • Eneo Annual Report 2019
        • Eneo Annual Report 2017
        • Eneo Annual Report 2018
        • Eneo Client Guide
        • Eneo Brochure
    • Picture library
      • News in pictures

        • Year 2020
        • Eneo Games
        • Signing of the amendment No.2
        • Eneo launching
        • Gas plant Bassa/Logbaba
• 

  GET INTO YOUR ONLINE AGENCY

  I sign on I create my account

Press Releases

Power supply disruptions resulting mainly from transmission difficulties

• 
• 

For several days, the electricity system in the South Interconnected Grid has been experiencing power supply disruptions in several cities.

29/12/2021

Read more

Eric Mansuy appointed UN Women's HeForShe Ambassador, pledges to further promote gender equality before the Minister of Women’s Empowerment and the Family

• 
• 

21/12/2021

Read more

Eneo invests for improved service quality: 2021 or time to accelerate

• 
• 

.

14/12/2021

Read more

Eneo strives for greater access to electricity and better quality of service in the south west region

• 
• 

15/12/2021

Read more

East Region: Governor issues second letter of congratulations in 7 months for improvement of service quality

• 
• 

02/12/2021

Read more

Page 15 of 24

• 10
• 11
• 12
• 13
• 14
• 15
• 16
• 17
• 18
• 19

• Schedule
• News

Briefing Note: 71%, Cameroon’s electricity access rate by the end of 2022

.

Investigation into a case of harassment

Eneo was made aware of an incident of harassment against a lady who reported the case  on ou

Documentation

• The Eneo guide for an excellent Eneo-customer relation
• Eneo Annual Review 2022
• Eneo Annual Review 2023
• Eneo Annual Review 2021
• Eneo Annual Report 2020
• Eneo Annual Report 2019
• Eneo Annual Report 2018
• Eneo Annual Report 2017
• Eneo Annual Report 2014



APPLICATION TRACKING

Evolution and e-Quotation

ELECTRONIC INVOICE

Last 12 months Emails & Alerts

COMPLAINTS ONLINE

Live tracking and revival

INCIDENTS & WORK SCHEDULE

Calendar by city and quarter

ABOUT ENEO

• • Historic
  • Vision
  • Corporate Governance
  • Nos engagements
  • Careers
  • Press area

BECOME CUSTOMER

• • Customer Guide
  • Procedure Subscription
  • Connection Procedure
  • Information request
  • Making appointments

INVOICES & PAYMENTS

• • Electricity Rates
  • Understanding my bill
  • Express Union
  • Express Exchange
  • MTN Mobile Money
  • Orange Mobile Money
  • Smobilpay

ONLINE SERVICES

• • New power supply
  • Electronic Bill
  • Payment historic
  • Polling trust
  • Moratorium request
  • Invoice Forecast