Numerous Eneo teams visit the premises of customers, sometimes for meter reading, for distribution of bills and sometimes for fraud control, etc. Is this not too much, and does this not encourage the multiplication of fake employees in the field?

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The issue of fake control workers is something we are taking seriously and which we are combating, through our technical compliance unit - our internal police - associated with the forces of law and order, with the support of public authorities.

Our advice to customers is to ask persons who approach them on behalf of Eneo to identify themselves. It is their right; and it is simple. They must ask for their badges, national identity cards and service or mission order. On the badge, there is an employee ID number that the customer can request and send through SMS via 8010, or through WhatsApp via 699119911 in order to verify the identity of the individual. Where you find yourself in front of malicious persons, the only thing you should do is to call the forces of law and order.

There is also a number administered by an independent monitoring body on proven bad practices (acts of corruption, racketeering, intimidation, etc.) of Eneo employees or its partners. The number is 698 000 000. The customer can also use for whistleblowing.

Today like never before, meter reading and distribution are undergoing rapid changes aimed at, in the long-term, significantly reducing a multitude of visits to customer premises. Dematerialization, at the core of these two processes, is going to lead to a reduction of the number of workers who visit customers. We wish to limit the movements of customer to our offices, and of our workers to their premises. This should only be done in cases of need like installations, repairs, inspections and standardizations…