• FRANÇAIS

• YOU ARE...

  • Residentials
    • RESIDENTIALS
    • Your concerns
      • Satisfy YOU Our Priority

        • Obtaining a connection
        • Obtaining a subscription
        • Changing my contract
        • Cancelling my subscription
        • Moving house

      • • Reporting an incident
        • Exercising my resale right (participation)
        • Street lighting
        • Fraud
        • Disconnection and reconnection

      • 
    • Your Meter
      • Read your Meter

        • My index according to my meter
    • Your bills
      • Serve you our priority

        • Electricity rate
        • Method of payment
        • Understanding my Low Voltage (LV) bill
    • Your payments
      • Pay your bills via our partners

        • Express Exchange
        • Express Union
        • MTN Mobile Money

      • • Orange Money
        • Smobilplay
    • Your claims
      • Satisfy YOU Our Priority

        • Connection
        • Metering
        • Billing
        • Other claims
  • Corporates
    • CORPORATES
    • Your concerns
      • Satisfy YOU Our Priority

        • Obtaining a connection
        • Obtaining a subscription
        • Changing my contract
        • Cancelling my subscription
        • Moving house

      • • Reporting an incident
        • Exercising my resale right (participation)
        • Street lighting
        • Fraud
        • Disconnection and reconnection
    • Your bills and payments
      • Serve you our priority

        • Electricity rate
        • Methods of payment
        • Understanding my bill medium voltage
    • Your claims
      • Serve you our priority

        • Connection
        • Billing
        • Other claims
  • Industrials
    • INDUSTRIALS
    • Your concerns
      • Satisfy YOU Our Priority

        • Obtaining a subscription
        • Obtaining a connection
        • Changing my contract
        • Cancelling my subscription
    • Your bills and payments
      • Serve you our priority

        • Understanding my bill
        • Methods of payment
        • Orange Mobile Money payment
    • Your claims
      • Serve you our priority

        • Fault clearance
        • Poor quality of power supply
        • Contesting outdoes
        • Cut of network without information

• ABOUT ENEO

  • The Company
    • THE COMPANY
    • Our presentation
      • Our priority Satisfying YOU

        • About Eneo
        • Our Vision
        • Our mission
        • Our Values
        • Our History
        • Our graphic charter

      • • Our electricity map
    • Our general management
      • Satisfy YOU Our Priority
    • Our organisation
      • Serve you our priority

        • The organization chart
    • Ethic and Conduct
      • Our priority you

        • Central Directorate for Controls
        • Sub-Directorate Compliance
        • Our good governance
        • Eneo SMS & ESMS
    • CSR at Eneo
      • Our priority you

        • Our Company
        • Origins of CSR in Eneo
        • Our CSR
        • CSR Objectives
        • Benefits of CSR implementation in Eneo
        • Achievements

      • .

        • Elecctrical Safety Issue
        • Implemented initiatives
        • Major Challenges
    • Join us
      • Join us

        • Work at Eneo Cameroon
        • Apply for Internship
  • Our activities
    • OUR ACTIVITIES
    • The production
      • Everything about our activities

        • Activities
        • Our sites
        • Our projets
    • Distribution
      • Everything about Distribution

        • Distribution network
        • Our mayor realisation in Distribution
        • Distribution sites
        • Distribution Projets
  • News & Medias
    • NEWS & MEDIAS
    • News
      • Eneo Latest News

        • Saving lives
        • Latest news
        • Eneo Inside
        • News Governance (Leadership and Management)
        • News of our stations

      • • News of our agencies
        • CSR News
        • News of the sector
    • Zoom on ....
      • Eno Main Issues

        • Promote 2017
        • PME Exchange 2015
        • Nachtigal project
        • IPAD
        • Eneo Games 2015

      • • Gas plant of Bassa/Logbaba
        • Concession framework agreement between the State of Cameroon and Cameroon Eneo SA
    • Releases
      • Our releases

        • Press releases
        • Call For Tender
        • Stakeholders Information Note
    • Publications
      • OUR Publications

        • Eneo Annual Report 2023
        • Eneo Annual Report 2022
        • Eneo Annual Report 2020
        • Eneo Annual Report 2021
        • Eneo Annual Report 2019
        • Eneo Annual Report 2017
        • Eneo Annual Report 2018
        • Eneo Client Guide
        • Eneo Brochure
    • Picture library
      • News in pictures

        • Year 2020
        • Eneo Games
        • Signing of the amendment No.2
        • Eneo launching
        • Gas plant Bassa/Logbaba
• 

  GET INTO YOUR ONLINE AGENCY

  I sign on I create my account

Press Releases

New 225 kV Bekoko-Bafoussam Transmission Line: better energy for customers and opportunity to accelerate the development of the Distribution Network in the West, North-West, South-West and Littoral Regions

• 
• 

.

06/07/2022

Read more

HydroMekin: Eneo Cameroon supports the evacuation of the energy generated

• 
• 

Mekin

27/06/2022

Read more

Eneo Cameroon's Board appoints new General Manager

• 
• 

.

30/03/2022

Read more

Mbakaou mini hydroelectric power plant: Eneo proudly contributes to improve living standards and economic activities of Tibati and Mbakaou inhabitants

• 
• 

Mbakaou, 14 April 2022 - Commissioning of the Mbakaou mini power plant

14/04/2022

Read more

Eneo Cameroon S.A. announces the appointment of a new GM at the helm of the company

• 
• 

.

30/03/2022

Read more

Page 13 of 24

• 8
• ...
• 10
• 11
• 12
• 13
• 14
• 15
• 16
• 17

• Schedule
• News

Briefing Note: 71%, Cameroon’s electricity access rate by the end of 2022

.

Investigation into a case of harassment

Eneo was made aware of an incident of harassment against a lady who reported the case  on ou

Documentation

• The Eneo guide for an excellent Eneo-customer relation
• Eneo Annual Review 2022
• Eneo Annual Review 2023
• Eneo Annual Review 2021
• Eneo Annual Report 2020
• Eneo Annual Report 2019
• Eneo Annual Report 2018
• Eneo Annual Report 2017
• Eneo Annual Report 2014



APPLICATION TRACKING

Evolution and e-Quotation

ELECTRONIC INVOICE

Last 12 months Emails & Alerts

COMPLAINTS ONLINE

Live tracking and revival

INCIDENTS & WORK SCHEDULE

Calendar by city and quarter

ABOUT ENEO

• • Historic
  • Vision
  • Corporate Governance
  • Nos engagements
  • Careers
  • Press area

BECOME CUSTOMER

• • Customer Guide
  • Procedure Subscription
  • Connection Procedure
  • Information request
  • Making appointments

INVOICES & PAYMENTS

• • Electricity Rates
  • Understanding my bill
  • Express Union
  • Express Exchange
  • MTN Mobile Money
  • Orange Mobile Money
  • Smobilpay

ONLINE SERVICES

• • New power supply
  • Electronic Bill
  • Payment historic
  • Polling trust
  • Moratorium request
  • Invoice Forecast