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New relationship between Eneo and its Customers: our first measures

Dear Customers,
Eneo announces that it is initiating its first measures in response to the concerns you raised on the estimation of your monthly electricity bills.

On meter reading: The company is returning to the systematic meter-reading in agencies where the estimation was experimented. Similarly, we are testing a self-reading approach with some customer segments. This will give them the opportunity to go for the option where they themselves take a photograph of their meter reading and send to Eneo.

On the estimation of monthly electricity bills: The company has set up a special system for accelerated handling of your related complaints. If you receive one, please send us your request, with a photo of your index of the day, via:

  • MyEasylight online agency or Live Chat on www.eneocameroon.cm
  • WhatsApp number 699119911 (message only)
  • Your physical agency

Complaints will be processed within 72 hours. Beyond this deadline, you can immediately contact our Commercial Department by email at [email protected].

The disconnection procedure is hereby suspended in the event of dispute with an estimated bill.

On reception: A dedicated Call Centre for billing disputes will be operational in the coming days.

You have the right to demand decent reception from our agencies. Please give your feedback directly to the Heads of Agencies or Front desk Staff.

 Management

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Insights on the financial health of Cameroon’s power system in early 2020

Electricity rationing, inputs from the Memve’ele and Lom Pangar dams on energy supply, government

"The sun rises in the East" : After Djoum, Eneo Cameroon commissions its second hybrid solar-thermal power plant in Lomié

Lomié, July 29, 2020. Eneo Cameroon announces the commissioning on 27 July, in Lomié, Eastern Regi


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