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About the Eneo Prepaid Billing

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Eneo's prepaid solution is becoming increasingly popular because it gives customers real autonomy. As a new solution, customers may encounter difficulties in understanding the billing with prepaid metering solution.  A dedicated Eneo staff remains available to support users and solve problems. They are available  on 8010 or prepaid.customer@eneo.cm

For educational purpose and to enhance customer experience, find below an explanation of prepaid billing principles with applicable tariffs and contextual examples.

1- The main principles of prepaid billing:

      a-The billing cycle effectively covers the calendar month. From the 1st to the last day of each month. The following month, the cycle resumes at tariff 1.



   

    b- During the same cycle, the tariff evolves in 3 steps according to the cumulative kWh consumed. 

    c-  Your customer segment is determined on the basis of three indicators:

  • The type of meter installed in your home;
  • The amperage or power to which you have subscribed;

Your activity (commercial or residential).

How do you know which customer segment you belong to?

Here are the 5 customer categories with their respective characteristics:

CATEGORY

METER

AMPERAGE

ACTIVITY

Family

02 wires

0 - 15

Residential

Family Plus

02 wires

20 - 60

Residential

Premium Residential

04 wires

0 – 60

Residential

Business

02 wires

0 – 60

Professional

Premium Professional

04 wires

0 - 60

Professional

Billing is therefore done automatically with each purchase on the basis of these three principles for all customer segments.

 2- The 3 tariff levels according to customer segment

It should be noted that the simulation in the controversial posting only shows the situation for the Family segment, but with incorrect tariffs. Here is the table of tariffs for each customer segment.

CUSTOMER SEGMENT STEP 1 STEP 2 STEP 3
FAMILY 01 KWH – 150 KWH
UP: 50 F/KWH
VAT : NO
151 KWH – 220 KWH
UP: 95 F/KWH
VAT : NO
221 KWH – _ KWH
UP: 95 F/KWH
VAT : YES
FAMILY PLUS 01 KWH – 150 KWH
UP: 70 F/KWH
VAT : NO
151 KWH – 220 KWH
UP: 95 F/KWH
VAT : NO
221 KWH – _ KWH
UP: 95 F/KWH
VAT : YES
PREMIUM RESIDENTIAL 01 KWH – 150 KWH
UP: 95 F/KWH
VAT : NO
151 KWH – 220 KWH
UP: 95 F/KWH
VAT : NO
221 KWH – _ KWH
UP: 95 F/KWH
VAT : YES
BUSINESS 01 KWH – 150 KWH
UP: 85 F/KWH
VAT : YES
151 KWH – 220 KWH
UP: 85 F/KWH
VAT : YES
221 KWH – _ KWH
UP: 99 F/KWH
VAT : YES
PREMIUM PROFESSIONAL 01 KWH – 150 KWH
UP: 99 F/KWH
VAT : YES
151 KWH – 220 KWH
UP: 99 F/KWH
VAT : NO
221 KWH – _ KWH
UP: 99 F/KWH
VAT : YES

It is worth recalling the general principle. The regulator wanted the tariff to evolve according to the consumer's income. If you have low consumption (limited equipment and consumption periods), then the regulator considers that you have a low income and the social tariff is therefore intended for you.  On the other hand, the higher your consumption, the higher your tariff will be, in accordance with the bracket in which it falls.

In prepaid, billing is done as the Kwh are accumulated during the same cycle. This also applies to the implementation of VAT, which is only applied after 220kWh in prepaid (an advantage compared to the implementation of VAT in post-paid. See link below). Prepaid billing respects the principle of progressive consumption billing (the more you consume, the more you pay). It's a fair way of billing and it's as close as possible to the customer's consumption.

Here is what a one-off purchase of CFAF 20 000 would actually cost, depending on the household type:

  • Family:

150 kWh at 50F (tariff 1) + 69 kWh at 95F (tariff 2) + 52.4 kWh at 95F plus VAT (19.25% - tariff 3).

That is 271.4 kWh

  • Family Plus:

150 kWh at 70F (tariff 1) + 69 kWh at 95F (tariff 2) + 26 kWh at 95F plus VAT (19.25% - tariff 3).

That is 245 kWh

  • Premium Residential:

202 kWh at 99F. (plus VAT as from 221 kWh)

See also below the case of a Family customer who makes several purchases in the same cycle:

CUSTOMER'S TRANSACTIONS

CUSTOMER’S PURCAHSES IN CFAF

VOLUME IN KWH

EXPLANATIONS

CUMULATED KWH

5000

100 KWH x 50 CFAF

The volume of the recharge respects bracket 1 and there is still 50 KWH to be billed at 50 CFAF in the same cycle.

100 KWH

5500

50 KWH x 50 CFAF

+ 32 KWH x 95 CFAF

No VAT

In this purchase, 50 KWH remaining from Bracket 1 were charged at 50 CFAF + 32 KWH (the beginning of Bracket 2) were charged at 95 CFAF without VAT.

NB: For Bracket 2, there were 70 KWH for which there is still 38 KWH to be billed at 95 CFAF without VAT in the same cycle.

182 KWH

4063

38 KWH x 95 CFAF

No VAT + 4 KWH x 95 CFAF + 19.25%

 

Here, the remaining 38 KWH of the second bracket are first billed at 95 CFAF without VAT and then with the remaining amount, only 4 KWH will be billed at 95 CFAF + VAT as the customer has exceeded the legal limit of 220 KWH as stipulated in the 2019 Finance Law.

224 KWH

5890

52 KWH x 96 CFAF + 19.25%

Here all KWH are charged at 95 CFAF + VAT

276 KWH

For better monitoring of consumption, we recommend that the customer identifies his segment and the corresponding tariffs, evaluates his monthly consumption and makes the first refill of the cycle as close as possible to it. If this is not enough, to evaluate again the number of days remaining before the end of the cycle and to make a refill just to finish this cycle

How to determine your average consumption? Either dial the code 813 on the prepaid interface. It shows the daily consumption in kWh, from there you can draw the average consumption OR perform a power assessment by applying the basic calculation formula for an appliance = power of the appliance x number of hours of consumption

For more details, see the article on billing. via https://www.eneocameroon.cm/index.php/fr/prepaye

Furthermore, the 2019 Finance Law does exempt the first 220 kWh from VAT. This finance law concerns VAT and not tariffs. Only customers consuming less than 111 kWh (postpaid) and 151 kWh (prepaid) benefit from the unit price of CFAF 50.

In case of any further inquiries about the prepaid metering solution, do not hesitate to contact us on 8010 or prepaid.customer@eneo.cm

Read about this exemption under FAQ > here <

 

 

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