Briefing Note : More than 150,000 prepaid meters already installed by Eneo
Within the framework of rolling out the prepaid meter project (CPP) and in accordance with the commitments made to mordernise its fleets, Eneo is pleased to inform you that the milestone of 150,000 meters installed was passed in July 2021.
Within the framework of rolling out the prepaid meter project (CPP) and in accordance with the commitments made to modernise its fleet, Eneo is pleased to inform you that the milestone of 150,000 meters installed was passed in July 2021.
This performance was achieved thanks to:
- the commitment of the teams mobilised in the field and at the agencies (almost all Eneo employees use prepaid),
- the global management approach since 2020 (gradual transfer of skills and technical know-how to the operational teams; especially in the regions, commercial delegations and agencies);
- the improvement of support measures (customers are assisted and supported in using their meter thanks to an after-sales service).
All this has contributed to facilitating the adoption of the Prepaid Solution and ensuring a positive customer experience
Customers themselves have testified: "The truth is, they are convenient for us, because we no longer have to suffer the inconvenience of being disconnected by Eneo technicians (for unpaid bills). In the past, after a disconnection, even after paying the bills, it took a long time to restore power. So now we are autonomous, we manage our own consumption and everything is OK for the moment. And since we consume what we have refilled, we are careful to turn off machines that are not in use, turn off air conditioners when they are not in use..."
According to a satisfaction survey covering 1 105 customers conducted at the end of 2020 by the consulting firm VISA Cameroun, the “Solution” has been accepted by many users because it improves and modernises the quality of service. Together with other key initiatives undertaken by Eneo (fight against fraud, wood and concrete pole mix programme, etc.), this innovation has contributed to improving the general satisfaction index perceived by CPP users surveyed, 58.6% in 2020 compared to 35.10% in 2013. For them, the solution modernises customer service, makes their lives easier, and is a control measure against the COVID-19 Pandemic.
The project started in 2019 as a pilot project and has evolved gradually over the years. 47,000 new prepaid customers in 2020 compared to 20,000 in 2019. By the end of 2020, 67,000 customers had chosen this metering method. So far, the milestone of 150,000 meters installed has clearly been passed.
Eneo is committed to continuing its modernisation programme by installing new meters for new connections, converting post-paid meters and normalising installations with anomalies. In this way, it hopes to contribute to improving the quality of service and profoundly transform its relationship with its customers.