New relationship between Eneo and its Customers: our first measures

Dear Customers,
Eneo announces that it is initiating its first measures in response to the concerns you raised on the estimation of your monthly electricity bills.

On meter reading: The company is returning to the systematic meter-reading in agencies where the estimation was experimented. Similarly, we are testing a self-reading approach with some customer segments. This will give them the opportunity to go for the option where they themselves take a photograph of their meter reading and send to Eneo.

On the estimation of monthly electricity bills: The company has set up a special system for accelerated handling of your related complaints. If you receive one, please send us your request, with a photo of your index of the day, via:

Complaints will be processed within 72 hours. Beyond this deadline, you can immediately contact our Commercial Department by email at [email protected].

The disconnection procedure is hereby suspended in the event of dispute with an estimated bill.

On reception: A dedicated Call Centre for billing disputes will be operational in the coming days.

You have the right to demand decent reception from our agencies. Please give your feedback directly to the Heads of Agencies or Front desk Staff.

 Management